Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how ToBestAI collects, uses, and safeguards your information when you use our AI video generation service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information: Your name, email address, and other details you provide when creating an account.
2. Usage Data: Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information: Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies: Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information: Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.
6. User Content: Text prompts you enter, reference images you upload, and the videos generated from them. We store this content to render your videos, display your generation history, and let you re-download your results.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Generate videos from your prompts and reference images.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Third-Party AI Model Providers

Video rendering is performed by third-party AI video model providers. When you submit a generation request, your prompts and uploaded reference images are transmitted to these providers solely to render your video, and the generated result is returned to us for storage and delivery to you. We do not use your prompts, reference images, or generated videos to train models of our own.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Generated Media Retention and Deletion

Your generated videos and uploaded reference images are stored while your account is active so you can access your generation history. You can delete individual generations at any time, which removes the associated media from active storage. When you close your account, your prompts, uploaded images, and generated videos are deleted within 30 days, except where retention is required for legal, security, or billing purposes.

Your Rights

You have the right to access, update, export, or delete your personal information. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please contact us at the email address provided on our website.